Malwarebytes is a leading cybersecurity company offering malware protection for individuals and businesses. If you encounter technical issues, billing problems, or need help with your subscription, knowing how to reach Malwarebytes customer service is essential.
This guide covers all official support options, including free and premium support channels.
1. Malwarebytes Support Website (Self-Help Resources)
Before contacting support, check the Malwarebytes Support Center for troubleshooting guides and FAQs.
How to Access Self-Help Resources:
Visit the official Malwarebytes Support website (search "Malwarebytes Support" in your browser).
Browse topics like:
Installation & Activation Issues
Scanning & Detection Problems
Billing & Subscription Help
Use the search bar to find specific solutions.
If you can't resolve your issue, proceed to direct support options.
2. Malwarebytes Customer Support for Free Users
Free users can get help through:
A. Malwarebytes Forum (Community Support)
The Malwarebytes Forum allows users to ask questions and get help from experts.
Search for existing threads or post a new question with details like:
Error messages
Steps you’ve already tried
Your Malwarebytes version
B. Social Media Support
Malwarebytes has official accounts on Twitter (@Malwarebytes) and Facebook.
Send a Direct Message (DM) for account or technical issues.
Avoid sharing license keys or personal info publicly.
3. Premium Support for Paid Subscribers
Paid users (Malwarebytes Premium/Business customers) can access priority support through:
A. Email Support
Submit a ticket via the Malwarebytes Support Portal.
Include:
Your license key (if applicable)
A detailed description of the issue
Screenshots or logs (if possible)
Response time: 1-2 business days
B. Live Chat Support (Fastest Option)
Available for Premium/Business customers.
Log in to your My Account portal.
Click "Contact Support" and select Live Chat.
Agents typically respond within minutes.
C. Phone Support (Limited Availability)
Malwarebytes does not offer general phone support, but business customers may have access.
Check your Malwarebytes account dashboard for a contact number if you're a corporate client.
4. Common Malwarebytes Issues & Quick Fixes
Before contacting support, try these solutions:
A. Malwarebytes Won’t Install/Update?
✅ Solution:
Disable your antivirus temporarily.
Download the latest version from the official website.
Run the installer as Administrator.
B. License Activation Failed?
✅ Solution:
Verify your license key in My Account.
If expired, renew your subscription.
Contact support if the key is valid but not working.
C. Malwarebytes Causing Slow Performance?
✅ Solution:
Adjust scan schedules to run during idle times.
Add trusted programs to the exclusions list.
5. What If Malwarebytes Support Doesn’t Respond?
If you don’t get a timely resolution:
Follow up on your support ticket or chat.
Escalate via social media (Twitter/X: @Malwarebytes).
Check spam/junk folders for email responses.
For fraudulent charges, dispute them with your bank if needed.
Final Tips for Faster Support
✔ Use Live Chat (fastest for paid users).
✔ Provide detailed info (error messages, logs).
✔ Check forums first—many issues are already solved.
If Malwarebytes isn’t resolving your issue, consider alternative antivirus options like Bitdefender or Norton.